Category: NICE
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UNDERSTANDINGCUSTOMER SENTIMENTIS KEY TO CREATINGBETTER CX
Modern consumer expectations have changed drastically over the past three years. Today’s customers expect a seamless, high-value experience, and the struggle forbusinesses is how to match these expectations in a costeffective manner.
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Digital Channels in the Contact Center: A ParadigmShift for Performance and Quality
Contact centers are equipping themselves with personnel to handle the digital transformation. While traditional customer service agents might have worked on voice-only, today 54% of managers said that most of their agents…