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Retail Tech Guide: The Ultimate Data Accelerator
Understanding what your business data is and how it works is the key to unlocking the ways it can better your business. With Samsung Galaxy devices and Scandit’s Smart Data Capture technology,…
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Using SharePlex® by Quest® to support your hybrid and multi-cloud strategies
You’re moving your Oracle data to the cloud as a way of firming up your IT resilience and business continuity. Sharing workloads between your data center and the cloud, among regions of…
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Three Out of Four Attacks: Sophisticated Bots and What Enterprise Security is Missing
Over the past several years, bots have dramatically transformed the way we engage with the Internet, handling a dizzying array of online activities, including indexing large amounts of data and providing customer…
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Supercharge your support agents with Slack
Customer service is no longer just a cost center—it’s a core part of your business offering. Eighty percent of consumers now consider a company’s customer experience(CX) to be as important as the…
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Personalization At Scale: Media, Entertainment, and Telecom Industry Spotlight
Personalization can help media, entertainment, and telecommunications (MET) companies navigate recent turbulence with renewed strength and competitive differentiation. An emerging group of Experience Leaders lead the way with “personalization at scale,” a…
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Logiciel Entity Management
Pour identifier et éviter de manière efficace les risques liés au droit et à la conformité, les entreprises doivent s’efforcer de standardiser leurs processus manuels existants et investir dans des logiciels afin…
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UNDERSTANDINGCUSTOMER SENTIMENTIS KEY TO CREATINGBETTER CX
Modern consumer expectations have changed drastically over the past three years. Today’s customers expect a seamless, high-value experience, and the struggle forbusinesses is how to match these expectations in a costeffective manner.
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Digital Channels in the Contact Center: A ParadigmShift for Performance and Quality
Contact centers are equipping themselves with personnel to handle the digital transformation. While traditional customer service agents might have worked on voice-only, today 54% of managers said that most of their agents…
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HOW TO BUILD A RESILIENT CYBERSECURITY PROGRAM
A 600% increase in cybercrime during COVID-19. A 31% increase in security attacks between 2020 and 2021. As a business owner or someone entrusted with protecting your organization’s technology resources and data,…
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Security Outcomes Study
Discover five actionable, data-backed practices that can boost your security in our latest Security Outcomes Study, Volume 2. Read the report to learn more about these transformational insights- register now. Download Security…
Recent Posts
- Retail Tech Guide: The Ultimate Data Accelerator
Understanding what your business data is and how it works is the… Read more: Retail Tech Guide: The Ultimate Data Accelerator - Using SharePlex® by Quest® to support your hybrid and multi-cloud strategies
You’re moving your Oracle data to the cloud as a way of… Read more: Using SharePlex® by Quest® to support your hybrid and multi-cloud strategies - Three Out of Four Attacks: Sophisticated Bots and What Enterprise Security is Missing
Over the past several years, bots have dramatically transformed the way we… Read more: Three Out of Four Attacks: Sophisticated Bots and What Enterprise Security is Missing - Supercharge your support agents with Slack
Customer service is no longer just a cost center—it’s a core part… Read more: Supercharge your support agents with Slack - Personalization At Scale: Media, Entertainment, and Telecom Industry Spotlight
Personalization can help media, entertainment, and telecommunications (MET) companies navigate recent turbulence… Read more: Personalization At Scale: Media, Entertainment, and Telecom Industry Spotlight - Logiciel Entity Management
Pour identifier et éviter de manière efficace les risques liés au droit… Read more: Logiciel Entity Management